PRIVACY POLICY

PRIVACY POLICY

 

Flora Livings Pty Ltd is dedicated to delivering high-quality services to you, and this policy elucidates our ongoing commitments concerning the management of your Personal Information.

 

We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern the collection, usage, disclosure, storage, security, and disposal of your Personal Information.

 

You can access a copy of the Australian Privacy Principles from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

 

What Constitutes Personal Information and Why Do We Collect It?

 

Personal Information refers to data or opinions identifying an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

 

This information is gathered through various means such as interviews, correspondence, telephone, email, our website www.floralivings.com.au, media, publications, and occasionally from third parties. We cannot ensure the policies of authorized third parties or the accuracy of website links.

 

We collect your Personal Information primarily to provide our services, furnish information to our clients, and for marketing purposes. Additionally, we may use your Personal Information for related secondary purposes, which you would reasonably expect or where you have given consent. You have the option to unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

 

Sensitive Information

 

Sensitive information, as defined by the Privacy Act, encompasses details or opinions regarding an individual's racial or ethnic origin, political beliefs, religious affiliations, criminal history, or health information. We will only use sensitive information:

For the primary purpose it was acquired for,

For directly related secondary purposes,

With your consent, or where required or authorized by law.

 

Third Parties

 

We strive to obtain your Personal Information directly from you whenever reasonable and feasible. However, in certain circumstances, we may receive information from third parties. In such cases, we ensure you are informed of the details provided to us by the third party.

 

Disclosure of Personal Information

 

Your Personal Information may be disclosed in various situations, including where you consent to such use or disclosure, or when required or authorized by law.

 

Security of Personal Information

 

We store your Personal Information securely to prevent misuse, loss, unauthorized access, modification, or disclosure. When no longer required, we take reasonable steps to destroy or de-identify it, though some information may be retained in client files for a minimum of 7 years.

 

Access to Your Personal Information

 

You may access and update your Personal Information held by us, subject to certain exceptions. To do so, please contact us in writing. We do not charge a fee for access requests but may impose an administrative fee for providing copies of your Personal Information. For security purposes, we may request identification before releasing requested information.

 

Maintaining the Quality of Your Personal Information

 

We strive to ensure the accuracy, completeness, and timeliness of your Personal Information. If you find any discrepancies, kindly inform us promptly so we can rectify our records and continue providing excellent services.

 

Policy Updates

 

This Policy is subject to change and is available on our website.

 

Privacy Policy Complaints and Enquiries

 

For queries or complaints regarding our Privacy Policy, please reach out to us at:

 

23 Palmerston Rd E, Ringwood VIC 3134, Australia

support@floralivings.com.au

03 9847 0668